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Blame for fraud laid at banks’ doors

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Consumers are only willing to take a limited amount of responsibility for fraud, according to identity protection specialists CPP, with more than a third blaming banks.

CPP survey found consumers believe the greatest proportion of the blame for fraud should lie with banks, and nearly three quarters say it is the sole responsibility of banks or credit card issuers to resolve any problems with their products.

In addition, seven-in-ten people believe card issuers have responsibility to minimise the risk of card fraud. The same proportion of people believe they should be fully compensated in the event of any fraud.

Identity fraud remains a substantial fear for some, with 55% of people expecting to have their identity stolen at some point. A further 35% think there is a high chance that their PIN could be stolen by a criminal.

Zoe Manton, spokesperson for CPP said: “The survey findings highlight the responsibility and blame issues surrounding identity theft and credit card fraud. There is a feeling that identity theft is out of our hands, but it is preventable if you are careful with your personal data and are willing to accept responsibility for looking after your details properly.”


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