You are here: Home - Household Bills - News -

BT customers braced for broadband, landline and sport price rises

0
Written by: Paloma Kubiak
20/01/2017
BT has announced a series of price rises for its broadband and landline customers, while BT TV users will need to start paying for the sports access.

The telecoms giant today announced a number of price rises taking effect from 2 April 2017.

Here’s a summary of what’s changing:

  • Broadband (copper) up by £2
  • Infinity fibre broadband customers will pay an extra £2.50 a month
  • BT TV customers will start to pay £3.50 for BT Sport from 1 August 2017
  • Anytime calls up 49p, to £8.99 a month while evening and weekend call plans will go up by 30p, to £3.80
  • BT Broadband customers who watch Sky satellite service will see the price increase by £1.50 to £7.50 a month
  • Non-BT Broadband customers who watch BT Sport on their Sky box, will be charged £1 extra so £22.99 a month
  • Individual calling features are going up by 25p, such as Call Minder increasing from £4.25 to £4.50.

The provider confirms that it will allow customers to cancel penalty-free as a result of the price hikes. It adds that customers should contact it within 30 days of receiving the notification letter which details the price rises.

The good news

BT says it wants to offer customers “more for their money” and so later in 2017 it will launch a service to proactively give customers compensation if it fails to live up to service targets.

For customers who have BT Broadband and watch BT Sport via the app the cost will remain at £5 a month.

It’s also announced that it’s frozen prices for BT TV packages and added six new HD channels, including Universal, E! and Dave for no extra charge for customers who have the HD pack or Entertainment Plus and higher packages.

Line rental for those customers who only take a phone line from BT has also been frozen at £18.99 a month, while the BT Basic subsidised tariff for low-income customers on certain benefits, remains the same price at £5.10 per month.

John Petter, chief executive of BT Consumer, said: “Customers will get a better package and improved service from us this year in exchange for paying a little more. Millions will have the chance to upgrade to faster broadband and almost a million will be able to upgrade to enjoy unlimited usage for no extra cost.

“As usual, we’ve taken care of low income customers by freezing the price of BT Basic and capping call costs. We’ve also frozen line rental, which will particularly help customers who only take a traditional phone service from us.”

Other providers’ price rises

BT’s price rise comes in the wake of other major providers also announcing changes to costs:

Sky:
put up TV prices by up to £72 a year in June, 2016. It has also increased its Original Bundle by 10%, from £20 to £22 and will put up line rental in March 2017.

Virgin Media:
recently introduced its third price rise in a year when line rental was put up by £1.01 in November, 2016. Broadband and TV packages also went up by up to £3.49 a month.

TalkTalk:
raised prices from November, 2016, hiking broadband, phone and TV packages by up to an extra £33 a year. It increased line rental by £1.25 and broadband by £1.50 a month.

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Are you a first-time buyer looking for a mortgage?

Look no further, get the help you need by searching for your perfect mortgage

Which ISA is right for you? A round up of the six products available in 2017

From cash to innovative finance to lifetime, here's our guide to the ISA products available to savers this yea...

Guide to buy-to-let tax changes

In late 2015, former Chancellor George Osborne announced a range of  tax measures aimed at landlords, which t...

A guide to switching energy provider

All you need to know about switching from one energy supplier to another.

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Five fund tips for a 0.25% interest rate environment

With interest rates stuck at a record low 0.25% and expectations rates could fall to close to zero, here are ...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Investing your money

Alliance Trust Plc gives you smart insight into how to invest your money

Money Tips of the Week

Read previous post:
2305778-inflated-world
How investors can find returns amid scarce global growth

Global growth in 2017 looks sluggish and with major political events causing uncertainty in the markets, where can investors turn...

Close