You are here: Home - Household Bills - News -

Caller display fees could be banned under watchdog proposals

Written by: Paloma Kubiak
Phone companies could be banned from charging customers for using caller display services under proposals to combat nuisance calls announced today by Ofcom.

Caller display facilities allow you to see the number of the person calling, as long as it’s not from a withheld number and as long as your phone displays numbers. The latest research from Ofcom found that some phone providers were charging up to £2.25 per month for the facility.

The watchdog has also called for landline providers to identify and block calls with an invalid or non-diallable number as many nuisance calls come from such numbers.

Other proposals look to strengthen complaints handling rules to ensure complaints are dealt with promptly.

Ofcom wants to see that consumers are kept informed about the progress of their complaint and have faster access to dispute resolution services in case they reach deadlock with their provider.

It also wants to see broadband and mobile providers have fair and transparent debt-collection and disconnection practices in place and wants to extend the rules on billing accuracy, such as itemised bills, to include broadband and mobile data services. Currently this only applies to voice call services.

Other measures proposed include:

  • All communications providers to have clear, effective policies to identify vulnerable customers – such as people with learning or communication difficulties or those suffering physical or mental illness or bereavement – to ensure they’re treated fairly
  • All communications providers to offer disabled users access to priority fault repair, third party bill management and accessible bills. These measures currently only apply to landline and mobile services.

Ofcom expects to publish a revised set of rules later in the year.

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Are you a first-time buyer looking for a mortgage?

Look no further, get the help you need by searching for your perfect mortgage

A guide to switching energy provider

All you need to know about switching from one energy supplier to another.

Which ISA is right for you? A round up of the six products available in 2017

From cash to innovative finance to lifetime, here's our guide to the ISA products available to savers this yea...

Guide to buy-to-let tax changes

In late 2015, former Chancellor George Osborne announced a range of  tax measures aimed at landlords, which t...

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Five fund tips for a 0.25% interest rate environment

With interest rates stuck at a record low 0.25% and expectations rates could fall to close to zero, here are ...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Investing your money

Alliance Trust Plc gives you smart insight into how to invest your money

Money Tips of the Week

Read previous post:
Remortgaging activity picks up ahead of possible rate hike

Mortgage figures from the Bank of England (BoE) show remortgaging continued its slow upward trend in November, outstripping house purchases,...