You are here: Home - Household Bills - News -

Energy industry voted worst for inaccuracy

Written by:

Energy suppliers have been named and shamed by consumers for inaccurate billing, according to uSwitch.

A survey carried out by the financial comparison site showed one in three households have had to deal with at least one inaccurate energy bill over the last two years. Such mistakes took an average of two months to sort out, although 13% were dealt with successfully in a day.

Due to the estimated billing system the energy industry uses, payments currently match usage on 26% of energy bills, with 40% of customers owed money and 26% in debt to their supplier. More than 11 million energy customers (43%) have unexpectedly owed money to their supplier at some point, after a discrepancy between estimated and actual readings. The average amount owed was £137.

Ann Robinson, director of consumer policy at, said: “I suspect that suppliers will continue to be haunted by this reputation for inaccurate bills until smart meters finally lay that ghost to rest – unfortunately that won’t be for many years. In the meantime suppliers are trying to work with their customers to resolve the issues and tackle the root cause – discrepancies between estimated and actual readings – which can often leave households unexpectedly out of pocket.

“Suppliers are making it easier than ever for customers to read and supply their own meter readings and in some cases are even rewarding those who do so. But whether there is a reward or not, I would still urge consumers to respond to meter reading requests or to supply their own readings.”


Tag Box




Financial fitness

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Are you a first-time buyer looking for a mortgage?

Look no further, get the help you need by searching for your perfect mortgage

Which ISA is right for you? A round up of the six products available in 2017

From cash to innovative finance to lifetime, here's our guide to the ISA products available to savers this yea...

Guide to buy-to-let tax changes

In late 2015, former Chancellor George Osborne announced a range of  tax measures aimed at landlords, which t...

A guide to switching energy provider

All you need to know about switching from one energy supplier to another.

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Five fund tips for a 0.25% interest rate environment

With interest rates stuck at a record low 0.25% and expectations rates could fall to close to zero, here are ...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Investing your money

Alliance Trust Plc gives you smart insight into how to invest your money

Money Tips of the Week

Read previous post:
Investors turning to copper and oil

TD Waterhouse’s weekly best buy list shows that its retail investors are turning to copper and oil providers.