You are here: Home - Household Bills - News -

Green Star Energy to take on Future Energy customers

0
Written by: Paloma Kubiak
31/01/2018
Renewable electricity supplier Green Star Energy has been selected to take on Future Energy customers after the small firm went bust last week.

Energy regulator, Ofgem, has confirmed that from today, the 10,000 customers of failed Future Energy will be added to the 300,000 people already supplied by Green Star Energy.

Customers will be contacted by the new supplier by 6 February giving details of their tariff and account balance. For now, Ofgem said customers should “sit tight” and wait for contact from the new provider.

Balance and tariff details

Future Energy customers – whether on fixed or variable tariffs – will pay the same price as they were paying before until 30 September 2018. Before then, the new supplier will be in touch with details of its fixed price tariffs. If no action is taken, these customers will be moved onto its default (standard variable rate) Rate Watch + Perks tariff.

Ofgem confirms Green Star Energy will honour all outstanding credit balances, including money owed to both current customers and past customers of Future Energy.

Current Future Energy customers with any credit on their account will have this amount offset against future energy use, while past users should contact Green Star Energy directly for a refund by calling 0800 029 1560 or emailing newsupplier@mygreenstarenergy.com.

If you owe money – as a past or present Future Energy customer – you will not owe money to Green Star Energy. Instead, you will be contacted by Future Energy’s administrators to discuss repayment arrangements.

For those with a smart meter, the functionality will be switched off for the time being. Green Star confirmed this won’t affect your energy supply or the rate you pay for your energy.

Customers moving over to Green Star Energy should cancel direct debits to Future Energy. The new provider will then be in touch to set up a new direct debit. If a payment has left your account since 25 January, you should contact your bank to claim it back via the Direct Debit Guarantee scheme.

You can ask Green Star Energy to change tariff; alternatively, you should also compare tariffs elsewhere to make sure you’re getting the best deal.

Ofgem confirmed customers won’t be charged exit fees.

Some concerns have been raised in forum posts where customers feel the customer service is slow. Green Star Energy said it will increase the number of customer service advisers available and it will extend its opening hours from 8am to 8pm to ensure a good service is delivered. It added: “There may be some upheaval during the initial transition period due to high volumes of enquiries, so please be patient with us.”

The energy regulator said the move for Green Star Energy to supply customers of failed Future Energy comes after a “competitive process to get the best deal possible for these customers”, Ofgem said.

Rob Salter-Church, Ofgem’s interim senior partner for consumers and competition, said: “We are very pleased to have been able to secure a deal with Green Star Energy, where Future Energy customers will continue paying the same price for their energy as they were before. And their credit balances will be honoured.”

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Are you a first-time buyer looking for a mortgage?

Look no further, get the help you need by searching for your perfect mortgage

Five ways to get on the property ladder without the Bank of Mum and Dad

A report suggests the Bank of Mum and Dad is running low on funds. Fortunately, there are other options for st...

The essential Your Money guide to the April 2018 tax changes

As we head into the 2018/19 tax year, a number of key changes take place to existing policies while some new i...

A guide to switching energy provider

All you need to know about switching from one energy supplier to another.

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

YourMoney.com Awards 2018

Now in their 21st year, our awards recognise the companies offering the best products and services to consumers

Money Tips of the Week

Read previous post:
2217569-raining-money
‘Remarkable’ time for equity income – Sanlam

This is a ‘remarkable time for UK Equity Income fund investment’ according to Sanlam’s latest income study, with many funds...

Close