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Millions of households stung by extra broadband charges

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24/07/2012
Over two million Brits are being stung by extra charges despite signing up to seemingly ‘good value' broadband deals, according to new research by TalkTalk.

The research found that millions of people face extra charges for going over their monthly data allowance, with some bills in excess of £40 a month over their monthly subscription rate.

TalkTalk commercial director Tristia Clarke said:

“While these broadband offers initially look like a good deal we urge customers to read the fine print to check that they are not being charged when they go over these limited data allowances.”

TalkTalk say that this problem is set to get worse as more and more homes watch films and TV over the internet.

Regulator Ofcom found that British broadband households download an average 17GB per month yet some cheaper broadband packages only permit 10GB of data use over a month.

TalkTalk also point out the financial repercussions of going over your allocated data allowance. For example, BT charges £5 per extra 5GB used meaning that the additional costs can quickly multiply unless kept in mind.

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