You are here: Home - Household Bills - News -

Netheads who step over the users’ crease face dismissal

Written by:

People on supposedly unlimited broadband deals are being told that they risk being cut off if they use their facility “excessively”, according to price comparison website uSwitch.

But a report compiled by the Office of Fair Trading (OFT) found that 71% of broadband users were unaware that they even had a usage limit, as many of the Internet providers advertise their service as “unlimited”, only including a ‘fair usage’ clause in the small print.

But the question of what constitutes ‘fair usage’ is a vexed one and is not always stipulated in customers’ agreements.

Matt Higgins, a heavy Internet user, was contacted by his provider (who he preferred not to name) and told that his download usage had been “excessive” and that it would be limiting his download speed between 9am and 10pm for a 30-day period.

“I was absolutely furious,” he said. “There was no warning and offer of redress for me – just this dictatorial, bureaucratic decision handed down from on high. It’s put paid to my belief in the idea that the customer is always right.”

Steve Weller from uSwitch commented: “What we are finding is that with exciting new services such as downloading TV programmes and films, people’s consumption of the Internet is on the increase.

“This is starting to put extra demands on Internet connections and what we would like to see is providers standardise fair usage policies by quantifying what ‘excessive’ use is.”

LATE NEWS: Broadband provider Toucan has reacted to uSwitch’s report and dropped the words ‘unlimited downloads’ from its website.




Tag Box




Financial fitness

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Are you a first-time buyer looking for a mortgage?

Look no further, get the help you need by searching for your perfect mortgage

Which ISA is right for you? A round up of the six products available in 2017

From cash to innovative finance to lifetime, here's our guide to the ISA products available to savers this yea...

Guide to buy-to-let tax changes

In late 2015, former Chancellor George Osborne announced a range of  tax measures aimed at landlords, which t...

A guide to switching energy provider

All you need to know about switching from one energy supplier to another.

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Five fund tips for a 0.25% interest rate environment

With interest rates stuck at a record low 0.25% and expectations rates could fall to close to zero, here are ...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Investing your money

Alliance Trust Plc gives you smart insight into how to invest your money

Money Tips of the Week

Read previous post:
First Direct’s web customers met with a straight bat

After a thorough overhaul of its log-in procedures, online bank First Direct has seen many of its customers struggling to...