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Simpler to switch broadband provider

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15/02/2007

Switching broadband supplier should be cheaper and quicker, following the introduction of new regulations by Ofcom, the communications industry regulator.

Ofcom has said that it will be keeping a close eye on broadband providers and will move swiftly and sharply to punish any provider that erects barriers to switching for its customers.

The regulator can fine boadband providers up to 10% of their turnover if it finds them guilty of wrongdoing.

The cost of broadband services has fallen steeply in recent years, from an average of £17.35 per mageabit in July 2005 to £2.62 today.

But Ofcom claimed that many users are still encountering difficulty when it comes to moving between providers.

More than 50% of the complaints lodged with the regulator over the past year have pertained to broadband issues, with up to a fifth of users trying to swicth provider encountering a problem or delay.

Ofcom said: “All the competition in the market is of limited value if people are not able to exercise their choice.”

The new rules should benefit consumers looking to switch broadband within months.

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