You are here: Home - Household Bills - News -

Virgin Media investigated over early termination charges

0
Written by: Paloma Kubiak
29/06/2017
Virgin Media’s policy of applying early termination charges when a customer moves home is being investigated by the communications regulator.

Ofcom has launched an investigation to find out whether Virgin Media has complied with the Consumer Rights Act in applying early termination charges to fixed-term contract customers who change address.

The move follows complaints from customers; Ofcom will now look at whether unfair terms were applied.

Under the Consumer Rights Act, where unfair terms are identified, consumer contracts aren’t binding. Ofcom also has the power to take enforcement action where unfair terms are identified.

A Virgin Media spokesperson said: “We note Ofcom’s investigation into early termination charges and will work with them during the course of their inquiry.”

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Are you a first-time buyer looking for a mortgage?

Look no further, get the help you need by searching for your perfect mortgage

Which ISA is right for you? A round up of the six products available in 2017

From cash to innovative finance to lifetime, here's our guide to the ISA products available to savers this yea...

Guide to buy-to-let tax changes

In late 2015, former Chancellor George Osborne announced a range of  tax measures aimed at landlords, which t...

A guide to switching energy provider

All you need to know about switching from one energy supplier to another.

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Five fund tips for a 0.25% interest rate environment

With interest rates stuck at a record low 0.25% and expectations rates could fall to close to zero, here are ...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Investing your money

Alliance Trust Plc gives you smart insight into how to invest your money

Money Tips of the Week

Read previous post:
piggyrates
Savers miss out on £1.7bn of returns

Inertia, complexity and low interest rates are preventing people from saving and moving money to better paying accounts, missing out...

Close