HSBC to shut 62 high street branches: is your local on the list?
The closures will result in up to 180 redundancies, the bank said.
In a statement, HSBC said over the past five years, the number of customers using its branches had fallen by almost 40% and that 93% of its customers contacted the bank via the telephone, internet or smartphone.
Francesca McDonagh, HSBC head of retail banking and wealth management for UK and Europe, said: “The way our customers bank with us is changing. More customers are using mobile and internet banking than ever before, innovation such as Touch and Voice ID has proved extremely popular, and fewer people are using branches. More than 90% of our interactions with customers are now through our digital channels – an increase from 80% last year.
“The decision to close these branches ensures a more sustainable branch network for the future as we continue to invest in our digital platforms and our people. We will have fewer but better branches, with more empowered front line colleagues using a greater range of technology to support all our customers’ needs.”
HSBC said it had no intention of closing any other branches this year.
Antonio Simoes, chief executive of HSBC Bank plc, said: “This marks the end of our branch restructuring programme. We now feel we have the right branch network that complements the other ways in which customers now choose to interact with us. We will continue to invest for the benefit of our customers as we build HSBC UK, a better bank for our people and customers.”
HSBC has a partnership in place with the Post Office so customers can continue to carry out their day to day banking in all 11,600 Post Office locations. 93% of people in the UK live within one mile of a Post Office and 99% within three miles.
The 62 branches HSBC has announced will close in 2017:
|BLACKPOOL, BIRLEY STREET||LEYBURN|
|BRISTOL COLLEGE GREEN||MAESTEG|
|BROMPTON ROAD||MANCHESTER UNIVERSITY|
|CARDIFF, CHURCHILL WAY||MARLBOROUGH|
|CARLISLE, KINGSTOWN ROAD||MIDSOMER NORTON|
|FINCHLEY CHURCH END||WARMINSTER|
|GERRARDS CROSS||WATH UPON DEARNE|