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Internet banking soars in popularity

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The majority of Internet banking customers at Norwich and Peterborough Building Society (N&P) say they could not imagine going back to banking without it.

In a survey conducted by N&P, it was also revealed that 90% of customers access their accounts from the comfort of their own home and of those, 39% prefer to do it in the evening. However 56% of customers polled log in to their N&P account during the day and of those, 15% do so while they are at work.

For some, it seems, checking their accounts can be addictive. The N&P survey revealed that 8% of customers check their statement several times each day. However the majority of customers polled (47%) access their N&P account several times a week, 19% log in once a day and just 4% use the facility once a month or less.

Around 98% said that Internet banking has made their life easier, and, when asked without prompting, 25% cited that the greatest benefit was the convenience of being able to see their account details at any time of the day, while 20% said they liked the fact they could keep a close eye on their accounts and could also quickly spot any possible fraudulent transactions.

Just under a third said Internet banking enabled them to pay bills or transfer money between accounts quickly and easily and a further 20% said it saved them time. A small number of customers polled revealed they rely upon N&P’s Internet banking service as they live too far away from a branch – namely Australia, New Zealand, France, Spain, Madeira and the Isle of Mull.

Andrew Clare, N&P’s head of banking, said: “We are delighted to be celebrating 10 years of Internet banking and it is good to see that our customers are pleased with the facility we offer. It is important to us to be able to identify trends among our customers to ensure we continue to give them the best possible service.”


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