Previously, RBS and NatWest borrowers looking to switch deal had to make an appointment and visit a branch in order to consult an adviser, or ring up the bank’s telephony centre, before a remortgage could take place. Now eligible customers can save time by remortgaging from home, without paying to have a valuation carried out and without incurring legal fees.
In order to be eligible to use the online switching tool, borrowers must be within three months of their existing deal coming to an end, or be paying the lender’s Standard Variable Rate; must have more than £25,000 outstanding; must have started their current mortgage after 2004 and be looking to keep the mortgage borrowing term and repayment type as they are now.

Moray McDonald, mortgages director said:
“We understand people have busy lives.  The reality of modern life is that a third of our customers already bank on-line, and are experienced at running many aspects of their finances from their home computer.  Our online switching process is convenient, quick and simple.
“We are committed to being UK’s most helpful bank. While our branch staff are always available for face to face meetings, many customers are happy to use newer methods of banking.”