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Record numbers unearthing lost accounts

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Huge numbers of customers are visiting to unearth old bank, building society and NS&I (National Savings and Investments) accounts.

Since the website went live on 30 January, the British Bankers’ Association (BBA), the Building Societies Association (BSA) and NS&I have seen a record number of people going online to trace their lost money.
In the three weeks since launch, the website has received more than 140,000 visits and some 72,000 claim forms have been submitted to the three organisations – more than the total amount of claims received in the whole of 2007.  This means the website has had, on average, more than 3,400 claims each day since the site went live.
Angela Knight, chief executive of the BBA, said: “The three organisations involved in, the BBA, BSA and NS&I, are delighted the website is helping so many people trace old bank accounts and savings.

“It’s great that the website has encouraged people to use the new online tracing service to find their lost and dormant accounts.”

The website was designed to make searching for lost accounts even easier than before. The site brings together the three existing schemes from the BBA, the BSA and NS&I, all of which have been running since 2001.
It is a key part of the industry’s commitment to make further steps towards reuniting customers with their money in advance of the statute-backed unclaimed assets scheme.



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