You are here: Home - Saving & Banking - News -

Statements of fact – all 75,000 of them

Written by:

A woman who holds her UK current account with Halifax Bank of Scotland (HBOS) was surprised when, in response to her request for a bank statement, she was sent 75,000 of them belonging to other customers.

Stephanie McLaughlan, 22, received five large packages which contained 500 sheets of customers’ names, sort codes and account numbers. HBOS apologised and a spokesperson said that an investigation was being carried out into the “serious” but “isolated” incident.

“These packages were just dumped on my doorstep one day and I was really shocked because it was obvious that the bank did not have a clue they had left them in my house or their contents,” said McLaughlan.

“It was really shocking that they made such a mistake.”

HBOS, a major supplier of UK current accounts and the biggest mortgage lender in the country, was mortified over the error. “We are treating this matter very seriously and are investigating in full,” said a spokesperson.

“This is a very specific, isolated incident and we will take steps to ensure there is no security issue for customers as a result of this matter. We apologise for the real concern this has caused our UK current accounts customers.”







Tag Box




Financial fitness

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Are you a first-time buyer looking for a mortgage?

Look no further, get the help you need by searching for your perfect mortgage

Which ISA is right for you? A round up of the six products available in 2017

From cash to innovative finance to lifetime, here's our guide to the ISA products available to savers this yea...

Guide to buy-to-let tax changes

In late 2015, former Chancellor George Osborne announced a range of  tax measures aimed at landlords, which t...

A guide to switching energy provider

All you need to know about switching from one energy supplier to another.

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Five fund tips for a 0.25% interest rate environment

With interest rates stuck at a record low 0.25% and expectations rates could fall to close to zero, here are ...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Investing your money

Alliance Trust Plc gives you smart insight into how to invest your money

Money Tips of the Week

Read previous post:
Greene King raises its glass to strong trading

Suffolk-based brewer and pub company Greene King has posted an encouraging trading statement stating that its UK investment in the...