Statements of fact – all 75,000 of them
A woman who holds her UK current account with Halifax Bank of Scotland (HBOS) was surprised when, in response to her request for a bank statement, she was sent 75,000 of them belonging to other customers.
Stephanie McLaughlan, 22, received five large packages which contained 500 sheets of customers’ names, sort codes and account numbers. HBOS apologised and a spokesperson said that an investigation was being carried out into the “serious” but “isolated” incident.
“These packages were just dumped on my doorstep one day and I was really shocked because it was obvious that the bank did not have a clue they had left them in my house or their contents,” said McLaughlan.
“It was really shocking that they made such a mistake.”
HBOS, a major supplier of UK current accounts and the biggest mortgage lender in the country, was mortified over the error. “We are treating this matter very seriously and are investigating in full,” said a spokesperson.
“This is a very specific, isolated incident and we will take steps to ensure there is no security issue for customers as a result of this matter. We apologise for the real concern this has caused our UK current accounts customers.”