You are here: Home - Uncategorized -

New customer standard benchmark aims for the best

0
Written by:
02/05/2007

With the deadline imminent for financial services companies to ‘Treat Customers Fairly’, Putting the Customer First, the national standard for customer service, claims to be providing a step in the right direction by supporting them in their efforts to develop a customer-focused culture.

Keith Ramsey, Customer First UK chief executive said: “The Customer First Standard provides an approach for firms that want to show practically that customer service excellence is central to their corporate culture and that customers can be confident of receiving a positive experience.

“Skipton Building Society was the first financial services provider to achieve the Customer First standard in 2006 and was recognised at the time for placing great emphasis on talking to its customers and listening to its customer-facing staff.”

He continued: “By being the first financial services firm to achieve the Standard, Skipton Building Society are leading the way in a competitive marketplace where customer service excellence has to be the difference.”

UK current account holder Steve Williams agreed with the need for a recognised standard of excellence. “I have had no end of trouble with my High Street bank and the service I have received has been poor,” he said.

“A recognised standard would be a good tool with which to assess their performance with their customers and to give us grounds for complaint, if necessary.”

 

Tagged:

Tag Box

Debt

Pension

Spending

Financial fitness

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Are you a first-time buyer looking for a mortgage?

Look no further, get the help you need by searching for your perfect mortgage

Which ISA is right for you? A round up of the six products available in 2017

From cash to innovative finance to lifetime, here's our guide to the ISA products available to savers this yea...

Guide to buy-to-let tax changes

In late 2015, former Chancellor George Osborne announced a range of  tax measures aimed at landlords, which t...

A guide to switching energy provider

All you need to know about switching from one energy supplier to another.

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Five fund tips for a 0.25% interest rate environment

With interest rates stuck at a record low 0.25% and expectations rates could fall to close to zero, here are ...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Investing your money

Alliance Trust Plc gives you smart insight into how to invest your money

Money Tips of the Week

Read previous post:
Savers use their heads and switch to the best accounts

People unhappy with their savings accounts are switching providers according to new research out today from Birmingham Midshires (BM) as...

Close