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We don’t give awards to just anyone: how we pick our winners

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Picking a provider can be a difficult task. Whether you’re choosing a new current account or you’re setting up an ISA for the first time, the consumer personal finance space is so competitive that identifying the right product or firm can take a lot of time and even more effort.  

One way tries to help is through our prestigious awards scheme, which is in its 21st year making them the longest-standing awards in the industry.

The 2018 winners have been announced and the awards recognise the firms which have excelled in their field over the past 12 months.

These awards are hotly contested. We receive hundreds of submissions each year from companies across the personal finance spectrum.

Direct Line, Tesco Bank, TSB, Hargreaves Lansdown and Hitachi Personal Finance are just some of our previous winners.

We’re not saying you should choose a provider solely because they are a Award winner. But knowing a firm has come out on top, having gone through our rigorous judging process, may help you narrow down your short-list.

The way our winners are decided is the main reason so many firms – both high street names and challengers – vie for one of these highly coveted accolades.

We don’t accept money or bribes. We don’t only give awards to our advertisers. We use a tried and tested process which has made our awards the most trusted in the industry.

The first thing that differentiates us is we recognise the different ways the general public accesses their providers.

Each award has a direct and online winner, which makes sense in today’s day and age. After all, a company with an outstanding online offering may not offer the same level of service over the phone.

For each category there is a two-stage judging process. First, firms are short-listed based on competitiveness of price and structure.

Each category shortlist is then judged by a panel of readers who mystery shop each company and benchmark the quality of service provided in each product area.

So you know that every winner has been chosen on merit, and because they really are the best in their field.

This year, the Awards were as competitive as ever.

Keep an eye on our website, Twitter feed (@yourmoneyuk) and Facebook page for more awards information and of course, this year’s winners can be found here: Awards winners.

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