You are here: Home - Credit Cards & Loans - News -

Short-term credit users to receive digital debt advice

0
Written by: YourMoney.com
16/06/2017
Free debt advice provider PayPlan has teamed up with short-term lender MYJAR to trial the use of smartphone messages in a bid to encourage borrowers to seek debt help sooner.

With four out of five adults now owning a smartphone, traditional communication methods used by creditors and debt advice service are being challenged.

As such free debt advice service PayPlan, working closely with short-term lender MYJAR, is trialling the use of text messages and web pages with content that has been written to better communicate with customers. This includes a ‘diagnose your debt’ tool to encourage borrowers to seek free debt advice sooner.

The trial will use different digital contact options to engage with customers in a way they prefer, and explore the use of different messages to understand how to best encourage people to get in touch.

Peter Munro, partnerships director at PayPlan, said: “We have always worked well with creditors using traditional contact channels and now hope to become the debt advice partner of choice for any creditors wishing to engage their customers digitally.

“The easier and quicker we can make accessing free debt advice, the better engagement we will achieve, enabling the prevention of problems before a crisis point is hit.”

Stuart Sykes, customer operations director at MYJAR, added: “In order to help those in financial difficulty, we are passionate about supporting organisations like PayPlan, who do such great work in giving free debt advice and debt management plans to those in financial distress. By trialling new methods of communication, we’re able to ensure that customers can reach us in ways that meet their modern needs.”

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

The savings accounts paying the most interest

If one of your jobs this month is to get your finances in order, moving your savings to a higher paying deal i...

Everything you need to know about being furloughed

Few people had heard of ‘furlough’ before March 2020, but the coronavirus pandemic thrust the idea of bein...

Coronavirus and your finances: what help can you get in the second lockdown?

News and updates on everything to do with coronavirus and your personal finances.

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Money Tips of the Week

Read previous post:
Star fund manager Neil Woodford trims holding in tobacco giant

Neil Woodford has reduced his position in the tobacco giant British American Tobacco (BAT) within his Equity Income fund, after...

Close