British Gas latest to freeze prices but switching may save more
The big six provider has unveiled a number of commitments to help bring “peace of mind” and help keep its six million customers’ bills down.
It will keep the price of its standard variable energy tariff unchanged through winter and said it will contact these customers for an annual health check to make sure they are on the right tariff.
The move comes just a couple of weeks after SSE announced it would not hike prices (standard variable) over the winter months.
It has also launched a new deal allowing households to fix energy prices for the next three winters, until March 2019 and CEO Mark Hodges said British Gas will continue to bring smart meters to more customers.
“The commitments we’ve made today show British Gas has been thinking hard about ways to improve how the energy market works for all our customers, and is taking tangible action. You will see us doing even more in the coming months,” he said.
‘Energy companies should be doing more’
Campaign Group Which? said customers should look to see if they can switch to get a better deal.
Alex Neill, Which? managing director of home and legal services, said: “While it’s welcome that another big energy supplier is freezing its standard tariff prices, these are generally the most expensive deals on the market and customers should look to see if they can switch to a better deal.
“Energy companies should be doing much more than simply freezing their prices this winter. We want them to set out what they’re doing to genuinely engage with customers who are stuck on these poor-value deals. The government and the regulator must be ready to act if energy companies fail to deliver.”