You are here: Home - Household Bills - News -

More than 5 million people had a parcel go missing in the past year

0
Written by: Emma Lunn
30/07/2021
One in 10 people have had a parcel lost or stolen in the past year, according to research by Citizens Advice.

A further two in five received a ‘sorry you were out’ card despite being home at the time of the attempted delivery. This often resulted in parcels being left in insecure places such as doorsteps and bins by couriers in a rush.

The charity says problems are ‘baked into the system’ and calls for fines for poor service across the parcel-delivery sector.

Currently, only Royal Mail faces fines for poor service, but the charity said the same sanctions should apply to the whole industry, after surveys showed customers had experienced a range of problems with deliveries.

Citizens Advice says the problems are caused in part by the unrealistic delivery schedules imposed on drivers by bosses. Meanwhile, the boom in online shopping during the pandemic left many parcel delivery and courier firms struggling to cope.

Matthew Upton, Citizen’s Advice director of policy, said: “When it comes to parcel deliveries, the power of choice is in the hands of the retailers, not those receiving the parcels. So when we find our parcels under a bush or behind our bins, it’s easy to lay the blame at the door of individual hard-working drivers. But the reality is that these failings are baked into the system.”

Upton said a combination of “overworked drivers, no routes to compensation and a lack of penalties for poor service” meant a lack of meaningful protection for consumers.

A report by Citizen’s Advice in November 2020 found that 47% had had issues with parcel delivery since the first lockdown began in March. The charity said at the time that complaints about delivery issues had tripled in a year.

Citizens Advice is calling for Ofcom to be given the power to extend penalties to all delivery firms to make sure they take appropriate measures to keep parcels safe. It also said there should be better redress systems for consumers whose parcels go missing.

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

The savings accounts paying the most interest

It’s time to get your finances in shape, and moving your cash savings to a higher paying deal is a good plac...

Everything you need to know about being furloughed

Few people had heard of ‘furlough’ before March 2020, but the coronavirus pandemic thrust the idea of bein...

The experts’ guide to sorting out your personal finances in 2021

From opting to ‘low spend’ months to imposing your own ‘cooling-off period’, industry experts reveal t...

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Money Tips of the Week