You are here: Home - Household Bills - News -

Online retailers including ASOS get tough on ‘serial returners’

Written by:
One in five retailers have tightened their returns policy to combat the rise of ‘serial returners’.

A study by Barclaycard found 20% have already changed their policies, with a further 19% planning to do so in the next 12 months.

Last month, online fashion site ASOS warned it would blacklist customers who over-ordered and then returned items, which had often already been worn.

ASOS said it would consider deactivating accounts if it noticed an “unusual pattern of returns activity”.

The Barclaycard study revealed that stricter policies have started to take effect, with 14% of shoppers saying they’ve been penalised for their returns behaviour, from warning emails to account deactivations.

Millennials are more than twice as likely to fall foul of the small print, the research found.

Free returns have become the norm, with a fifth of shoppers saying they will only shop with retailers that offer them.

Anita Liu Harvey, director of strategy at Barclaycard, said: “These more stringent policies have begun to affect consumers, with some retailers starting to send warning emails to customers about accounts being deactivated, should unusual or suspicious behaviour continue.

“On the flip side, it does seem shoppers are becoming more mindful about the purchases they make and the impact their returns could have on the environment.”

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Everything you wanted to know about ISAs…but were afraid to ask

The new tax year is less than a fortnight away and for ISA savers or investors, it’s hugely important. If yo...

Your right to a refund if travel is affected by train strikes

There have been a wave of train strikes in the past six months, and for anyone travelling today Friday 3 Febru...

Could you save money with a social broadband tariff?

Two-thirds of low-income households are unaware they could be saving on broadband, according to Uswitch.

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

DIY investors: 10 common mistakes to avoid

For those without the help and experience of an adviser, here are 10 common DIY investor mistakes to avoid.

Mortgage down-valuations: Tips to avoid pulling out of a house sale

Down-valuations are on the rise. So, what does it mean for home buyers, and what can you do?

Five tips for surviving a bear market mauling

The S&P 500 has slipped into bear market territory and for UK investors, the FTSE 250 is also on the edge. Her...

Money Tips of the Week