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Scottish Power to pay customers £8.5m after mis-selling probe

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22/10/2013
Scottish Power has agreed to pay customers £8.5m following an investigation by industry regulator Ofgem into its sales approaches.

Ofgem said customers received “misleading” information due to the firm’s failure to “adequately train and monitor” their doorstep and telesales agents.

In a statement, the regulator said Scottish Power had accepted these failings, which have now all been rectified.

Scottish Power stopped doorstep sales in 2011 and has put in place independent checks on the conduct of their telephone agents in all new sales. Had this not been the case the company would have faced a higher penalty, the regulator said.

The energy company has apologised to customers and said it will be writing to all those affected regarding compensation.

Ofgem’s senior partner in charge of enforcement Sarah Harrison said: “Today’s announcement is a clear signal to energy suppliers of the consequences of breaching licence obligations and of the importance of taking action to put things right for consumers when they go wrong.”

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