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Sky Sports and BT Sport: can I pause my subscription?

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31/03/2020
All live sports events have been put on hold as a result of the coronavirus outbreak. Here’s what customers with Sky Sports and BT Sport need to know about their subscriptions.

Sky Sports is allowing customers to pause their subscription. However, all eleven Sky Sports channels will remain available for the time your subscription is paused.

Sky said it will automatically re-start subscriptions once events start up again.

In a statement, the broadcaster said: “While we expect that many of the recently postponed sports events will eventually go ahead, if you wish to pause your sports subscription in the meantime you will not be charged a fee to do so or be held to any notice period.”

Customers can pause their subscriptions at www.sky.com/pausesports or on 0800 151 2747.

BT Sport customers can apply for one-month’s credit back or donate the cost of one month’s subscription to support NHS workers.

The channel is continuing to broadcast sport films, documentaries and classic sport footage, but acknowledged that many households are looking for savings at the moment.

Customers should go to www.bt.com/sportsupport to claim their credit or make their donation.

A BT spokesperson said: “With it looking increasingly unlikely that live sport will return to our screens for some time we have been working through the impact that this has on the BT Sport schedule, our business and our customers.  We continue to work closely with the leagues and still hope to be able to broadcast the remainder of the competitions as they are rescheduled over the coming months.

“We will continue to review the situation over the coming weeks and will update customers accordingly.”

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