You are here: Home - Household Bills - News -

The car hire firms to avoid this summer

Written by:
Holidaymakers should stay clear of car hire firm Goldcar, consumer group Which? has warned.

The Spanish firm came bottom of Which?’s annual car hire survey with customers complaining about pressure-selling, rude staff and shock charges.

Goldcar has ranked last in five of the six last years.

While Goldcar’s headline prices remain cheap at £13 a day, on average, two in five (40%) customers reported a problem with the company, most often related to terrible customer service or spurious credit card charges.

Goldcar was bought out by car hire giant Europcar in 2017, but any hopes the deal would lead to improvements “have been dashed”, the consumer group said.

In fact, the research shows the firm’s overall score has actually got worse.

Europcar – which has offices in 140 countries around the world – claims the dubious distinction of owning the two budget brands at the bottom of the table – InterRent and Goldcar.

It’s also the worst performing of the major brands, with an average rating of three stars across most categories.

There is an ongoing Trading Standards investigation against Europcar in the UK for charging artificially inflated prices to repair minor chips and scrapes.

At the other end of the table, Canary Islands specialists Cicar and Auto Riesen took first and second position.

Enterprise and Alamo were the top performers among the major brands

Rory Boland, travel editor at Which?, said: “One wrong turn at airport arrivals could easily make or break your holiday. In an industry dogged by unscrupulous practices and interminable add-ons, making the right choice is paramount, so it is good that customers can rely on companies like Cicar and Enterprise to deliver a quality service.

“Our advice is don’t fall for headline prices, vet your car hire firm and whatever you do, avoid Goldcar – it could end up not being a bargain at all and leave you wishing you’d stayed at home.”

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

The savings accounts paying the most interest

If one of your jobs this month is to get your finances in order, moving your savings to a higher paying deal i...

Everything you need to know about being furloughed

Few people had heard of ‘furlough’ before March 2020, but the coronavirus pandemic thrust the idea of bein...

Coronavirus and your finances: what help can you get in the second lockdown?

News and updates on everything to do with coronavirus and your personal finances.

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Money Tips of the Week

Read previous post:
1p and 2p coins given a reprieve

The UK Treasury is to keep 1p and 2p coins, with the Chancellor saying he wants people to have a...