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Thomas Cook refund forms available from today

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Thomas Cook customers who had holidays booked in the coming months can now apply for a refund via the Civil Aviation Authority (CAA).

Around 800,000 people were due to take trips with the now defunct firm, according to the CAA.

Refunds are expected to be paid within 60 days of claims being made. Forms are available at

Customers who were abroad when the firm ceased trading on 23 September can also make a claim to be reimbursed if they had to pay for parts of their holiday that were ATOL protected, like transfers or accommodation.

To submit a claim, they will need: their Thomas Cook booking reference, departure and return date, number of passengers on their booking, the amount paid, and the date, method and amount of the last payment.

Richard Moriarty, chief executive at the UK Civil Aviation Authority, said: “We know that customers are devastated by the cancellation of their holidays.

“Those who bought a Thomas Cook ATOL protected holiday are entitled to a full refund of all the money they have paid towards the cost of their holiday. In addition to this, ATOL protected passengers that were abroad when the company went into liquidation might be able to claim for out of pocket expenses.”

The CAA said it was due to complete Operation Matterhorn – the repatriation of around 140,000 Thomas Cook passengers following the company’s liquidation – today.

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