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Government to ‘professionalise’ the estate agent industry

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Written by: Christina Hoghton
09/04/2018
Housing Secretary Sajid Javid has announced measures will be introduced to professionalise the estate agent market, driving up standards and bringing an end to ‘rogue managing agents’.

The government said that with over one million homes bought and sold in England each year, delays and complications during the process cause unnecessary financial and emotional stress to customers. This uncertainty can lead to delayed decisions and contributes to over one quarter of house sales falling through annually.

It found that more than six out of 10 buyers and sellers have experienced stress, and around a quarter of sellers said they would use a different estate agent if they were to go through the process again.

What’s changing?

Estate agents will now be required to hold a professional qualification and to be transparent about the fees they receive for referring clients to solicitors, surveyors and mortgage brokers.

Other measures to make the system easier, faster and more transparent include:

1. Encouraging the use of voluntary reservation agreements to help prevent sales falling through and crack down on gazumping.

2. Setting a timeline for local authority searches so buyers get the information they need within 10 days, requiring managing agents and freeholders to provide up-to-date lease information for a set fee and to an agreed timetable which will end the current situation where leaseholders are at the mercy of freeholders and their agents.

3. Strengthening the National Trading Standards Estate Agency Team so it can carry out more enforcement activity which includes banning agents.

Sajid Javid said: “Buying a home is one of the biggest and most important purchases someone will make in their life. But for far too long buyers and sellers have been trapped in a stressful system full of delays and uncertainty.

“So we’re going to put the consumers back in the driving seat. We will require estate agents to hold a qualification so that people are no longer at risk from a minority of ‘rogue agents’ and can trust the process when buying or selling their home.”

Mark Hayward, chief executive of NAEA Propertymark welcomed the commitment to further regulation. He said: “We have long argued that estate agents should be recognised as professionals, this is an important step towards achieving this and we look forward to working with the government.

“There are approximately 20,000 estate agent businesses across the country, and currently, anyone can practice as an estate agent. The changes set out will professionalise the sector, creating a more trustworthy and reliable industry which will be better held to account.”

The government said that guides on ‘How to Buy’ and ‘How to Sell’ will be developed and published to ensure customers are better informed of the process and know what questions they should be asking.

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