You are here: Home - Saving & Banking - News -

Natwest customers hit with IT problems on Black Friday

Written by: Paloma Kubiak
Natwest has faced intermittent problems with online and mobile banking on Black Friday – a bumper spend day for bargain hunters.

A message on its social media accounts and homepage states that it’s experiencing issues with its online banking, mobile app and Bankline.

The problems were first seen at 9am today. As well as it being Black Friday, many employees also get paid on the last Friday of the month.

Customers have taken to Twitter to vent their frustration. One wrote: “I paid cash into my account at the Post Office at 11:30am, it has still not reached my account, payments online are being declined, money is not showing in my account. This process is usually immediate, why is it taking so long?”.

Another wrote: “Wanting to go shopping to get things for my 11 week old baby and can’t check my account to budget. Absolute joke”.

Natwest said that if customers need to complete a transaction, this can be done through its telephone banking service or in branch. It added that there is no impact on debit card, credit cards or ATMs.

A statement read: “We apologise for any inconvenience that this may cause, we are working to resolve this issue as quickly as possible.”

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Coronavirus and your finances: what help can you get in the second lockdown?

News and updates on everything to do with coronavirus and your personal finances.

The savings accounts paying the most interest

If one of your jobs this month is to get your finances in order, moving your savings to a higher paying deal i...

Everything you need to know about being furloughed

If you’ve been ‘furloughed’ by your company, here’s what it means…

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Money Tips of the Week

Read previous post:
savings accounts
Divorce rates fall to five decade low

Divorce rates in England and Wales are at their lowest level since 1971, official statistics reveal.