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Bank customer notches ‘harassment’ fight victory

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A personal assistant who was subjected to a stream of letters and phone calls by her bank when she went a ‘few pounds’ overdrawn has won compensation for the ’harassment’ she suffered.

Alison Turner, 31, launched the action against Halifax, claiming she was ‘bullied’ and ‘harassed’ by the bank, and was pestered even after staff had agreed that they would leave her alone.

Turner had already pressured the bank into waiving £775 in fees after she had gone overdrawn. Halifax took several weeks to clear the debt and she allegedly received 33 separate calls and letters from the bank’s collection department.

She brought her action under the Protection from Harassment Act 1997 and sought an injunction against the bank and ‘substantial damages’. Halifax agreed to settle out of court, although did not disclose how much it had paid.

Turner’s solicitor, Neil Mercer, had previously said: “What you have here is the case of a woman who had hundreds of pounds worth of charges put on her account for going a few pounds overdrawn.

“The bank subsequently agreed to remove the charges but in the interim the customer services department and the collections team seemed to have had no contact. She was constantly harangued for money she no longer owed.”

Turner and her legal representative were not available for comment yesterday.


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