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Door-to-door sales restricted by government

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The Office of Fair Trading has welcomed the Government’s announcement that it will legislate to provide cooling-off periods on goods and services sold to people in their homes, even when the sales representatives have been invited to visit.

As the law stands consumers have the right to cancel within a seven day period when a sales visit is unsolicited, but an OFT study found that 94 per cent of consumers were unaware of these cancellation rights.

Under the new proposals consumers will also have the same protection when buying goods from representatives irrespective of whether they have been formally invited into their home.

These changes will complement the forthcoming ‘Unfair Commercial Practices’ legislation which will take positive action on aggressive sales techniques used by representatives. This includes pressurising consumers into buying a product or service, by outstaying their welcome in consumers’ homes, or falsely claiming they will get a better deal if they sign up immediately to prevent them from buying elsewhere. 

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