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OVO scrap exit fees

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03/03/2015
Independent utility supplier OVO Energy has announced it will scrapping exit fees across all tariffs.

Currently over £250 cheaper than the Big Six on average, the leading independent supplier is also the first and only energy company to be awarded Recommended Provider status by independent consumer group, Which?

“Our customers tell us they would like to be more in control of their energy bills, and we’ve listened,” said David Gooch of VO Energy explained:

 

“All our customers chose to switch to us, so we know we have to work hard to earn and keep their business. We’d rather they stayed with us because we’re giving them better customer service and cheaper energy, than because they’re tied in by exit fees.”

This change will take effect from 3 March 2015 for all new and renewing customers, and for existing customers when they come to renew. Customers will still get 3 per cent interest on all credit balances with OVO Energy, a guaranteed amount of renewable energy in their fuel mix and can save £30.00 per fuel by managing their accounts online.

OVO Energy topped 10 of the 12 award categories at the 2014 uSwitch Energy Awards (including value for money and customer service) and is rated top of the Money Saving Export poll for customer service, with 82 per cent of customers giving the company a “great” rating.

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