Are small energy suppliers as bad as the Big Six?

Last week energy regulator Ofgem sent a series of scathing letters to big and small energy suppliers alike, criticising the entire industry for poor handling of customer complaints.

Utilities | 01 Oct 2014
Man watching TV on the sofa

Household electricity hacks

As the winter nights close in your utility bills may shoot through the roof. Save on energy wherever you can by using these simple household hacks.

Utilities | 18 Sep 2014

Is your energy tariff about to expire?

Thirteen fixed-rate energy tariffs are set to expire in the coming weeks, leaving consumers facing bill hikes if they don’t make the switch now.

Utilities | 26 Aug 2014

Ofgem proposals to cut annual energy bills

Consumers could save up to £12 per year on their energy bill if price control settlements proposed today by energy regulator Ofgem are accepted.

Electricity | 30 Jul 2014

Ofgem ups compensation for power cuts

The amount of compensation available to consumers who experience long power cuts in extreme weather will greatly increase, energy regulator Ofgem has said.

Utilities | 24 Jul 2014

Those on soon-to-expire energy tariffs urged to switch

Energy customers whose fixed rate tariffs expire in August 2014 could find their bills increasing by up to £150 per year if they don’t switch providers.

Gas | 02 Jul 2014

Half of homeowners ‘go green’ to save money

Half of homeowners save energy in the home for financial reasons, with just one in ten acting mainly out of concern for the environment.

Savings | 30 Jun 2014

Ofgem calls for greater clarity on green tariffs

Energy regulator Ofgem has called on suppliers to be clear with customers about what environmental benefits green tariffs offer.

Electricity | 27 Jun 2014

Ofgem refers energy market for full investigation

Regulator Ofgem has referred the energy industry to the Competition and Markets Authority (CMA) for a full investigation to assess whether barriers to competition exist.

Gas | 26 Jun 2014
Gas hob

Npower ordered to resolve billing issues or stop telesales

Big Six energy provider npower has been told by regulator Ofgem to resolve “major billing issues” by the end of August or cease telesales operations.

Gas | 19 Jun 2014

Energy firms agree to three day switching time

Consumers will be able to switch energy provider in just three days from the end of the year following an agreement between the industry regulator, Ofgem, and suppliers.

Electricity | 16 Jun 2014
British Gas van and support worker

Now is the time for energy firms to regain consumer trust, say experts

Energy suppliers should use the latest attack by the regulator to regain customers’ trust, according to industry experts.

Electricity | 11 Jun 2014

More than half of Britons 'do not trust any energy supplier'

A far-reaching new report has unveiled a widespread lack of trust in gas and electricity suppliers and significant levels of confusion and anxiety about energy bills.

Utilities | 09 Jun 2014

Consumers could reclaim up to £1.2bn from energy firms

More than 13 million British households are in credit with their energy supplier and could reclaim up to £1.2bn between them, research suggests.

Gas | 04 Jun 2014

SSE annual profits jump 9.6% following price hikes

Energy giant SSE has posted annual profits of £1.55bn, a 9.6 per cent rise compared with a year earlier.

Gas | 21 May 2014

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