Consumers could save up to £12 per year on their energy bill if price control settlements proposed today by energy regulator Ofgem are accepted.
The amount of compensation available to consumers who experience long power cuts in extreme weather will greatly increase, energy regulator Ofgem has said.
Energy customers whose fixed rate tariffs expire in August 2014 could find their bills increasing by up to £150 per year if they don’t switch providers.
Half of homeowners save energy in the home for financial reasons, with just one in ten acting mainly out of concern for the environment.
Energy regulator Ofgem has called on suppliers to be clear with customers about what environmental benefits green tariffs offer.
Regulator Ofgem has referred the energy industry to the Competition and Markets Authority (CMA) for a full investigation to assess whether barriers to competition exist.
Big Six energy provider npower has been told by regulator Ofgem to resolve “major billing issues” by the end of August or cease telesales operations.
Consumers will be able to switch energy provider in just three days from the end of the year following an agreement between the industry regulator, Ofgem, and suppliers.
Energy suppliers should use the latest attack by the regulator to regain customers’ trust, according to industry experts.
A far-reaching new report has unveiled a widespread lack of trust in gas and electricity suppliers and significant levels of confusion and anxiety about energy bills.
More than 13 million British households are in credit with their energy supplier and could reclaim up to £1.2bn between them, research suggests.
Energy giant SSE has posted annual profits of £1.55bn, a 9.6 per cent rise compared with a year earlier.
Energy provider E.ON has agreed to pay £12 million in compensation after found guilty by regulator Ofgem of “extensive poor sales practices”.
Npower received more customer complaints than any other large energy supplier last year, according to Citizens Advice.
British Gas will not raise prices this year, its parent company Centrica announced today, despite slashing its earnings outlook.
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