Energy regulator Ofgem has ordered ScottishPower to overhaul its customer service or face suspension of sales activity.
As the weather gets colder energy the energy market is heating up. See how many households switched to - or away from - your provider last month.
Some 15m households – 57 per cent of Brits – plan to ration their energy use to reduce bills this winter, according to research by uSwitch.com.
If your household is warring over whether to turn on the heating, you’re not alone – a third of Brits have argued with the person they live with over the thermostat.
Last week energy regulator Ofgem sent a series of scathing letters to big and small energy suppliers alike, criticising the entire industry for poor handling of customer complaints.
Thirteen fixed-rate energy tariffs are set to expire in the coming weeks, leaving consumers facing bill hikes if they don’t make the switch now.
EDF Energy will pay £3m to vulnerable customers, making amends for its failure to handle consumer complaints effectively.
From 25 July changes to the Green Deal Home Improvement scheme will mean less cash for environmentally-minded homeowners.
British Gas will pay £1m in compensation after admitting to poor sales practices in a London shopping centre and Sainsbury’s stores nationwide.
Energy customers whose fixed rate tariffs expire in August 2014 could find their bills increasing by up to £150 per year if they don’t switch providers.
Regulator Ofgem has referred the energy industry to the Competition and Markets Authority (CMA) for a full investigation to assess whether barriers to competition exist.
Big Six energy provider npower has been told by regulator Ofgem to resolve “major billing issues” by the end of August or cease telesales operations.
Consumers will be able to switch energy provider in just three days from the end of the year following an agreement between the industry regulator, Ofgem, and suppliers.
Energy suppliers should use the latest attack by the regulator to regain customers’ trust, according to industry experts.
A far-reaching new report has unveiled a widespread lack of trust in gas and electricity suppliers and significant levels of confusion and anxiety about energy bills.
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