You are here: Home - Uncategorized -

Severn Trent in very hot water with its customers

Written by:

Customers of Severn Trent Water are to receive refunds after an investigation by regulatory body Ofwat found that the firm had overcharged each household by £2-£3 a year.

Ofwat discovered that customers were overcharged £2m in total during 2004-05 and that prices up to 2010 had been set too high. Around 3.5 million customers in the Midlands will now get an apology and an average refund of £4 in their next bill.

“Customers have the right expect companies to maintain the highest standards of corporate governance,” said Ofwat director general of water services Philip Fletcher.

“Severn Trent’s approach fell significantly below these standards.”


Tag Box




Financial fitness

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Are you a first-time buyer looking for a mortgage?

Look no further, get the help you need by searching for your perfect mortgage

Five ways to get on the property ladder without the Bank of Mum and Dad

A report suggests the Bank of Mum and Dad is running low on funds. Fortunately, there are other options for st...

The essential Your Money guide to the April 2018 tax changes

As we head into the 2018/19 tax year, a number of key changes take place to existing policies while some new i...

A guide to switching energy provider

All you need to know about switching from one energy supplier to another.

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co... Awards 2018

Now in their 21st year, our awards recognise the companies offering the best products and services to consumers

Money Tips of the Week

Read previous post:
Chip and Pin cutting fraud to target

Chip and Pin credit and debit cards helped to cut fraud by 13% in 2005, according to the Association of...