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Arnie’s back, talking PPI

Cherry Reynard
Written By:
Cherry Reynard

He’s back. The animatronic head of Arnold Schwarzenegger will again be reminding people to check whether they had payment protection insurance (PPI).

Those who believe they were mis-sold PPI need to make a complaint before the deadline of 29th August 2019.

In a series of new TV and radio ads, ‘Animatronic Arnie’ will say that PPI was sold alongside car finance, catalogue credit, credit cards, store cards and mortgages.  They will run alongside some of the existing adverts which first appeared in August last year.

Andrew Bailey, chief executive of the FCA said: “We know that PPI was sold on a huge variety of credit products throughout the 1990s and 2000s, but many people just don’t realise they had it.

“Since we launched our campaign the largest firms have told us that the proportion of people complaining to them directly has increased.  This may in part be due to the improvements we asked firms to make to their complaint handling processes, including the introduction of online checking and complaining tools.  This means that more customers get to keep more of the redress that they are due.

“We want people to act before the deadline.  Dig out that old paperwork, visit our website or call our helpline to find out how to check if you had PPI and how to decide whether to complain.”

Since the campaign launched on 29 August 2017 the FCA has received nearly 17,000 calls to its helpline and nearly 900,000 people have visited its campaign website. People who want to discuss whether to complain about PPI can call the FCA’s dedicated helpline on 0800 101 8800 or visit the FCA’s website for more information.