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Asda cashback credit card to be pulled and users warned they could lose vouchers

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14/05/2020
Asda is pulling its current cashback credit card from July, leaving customers unable to use their cards.

The Asda cashback credit card offers 1% cashback in Asda stores and 0.2% elsewhere. It was closed to new applicants in December 2019.

Customer cards will stop working on 13 July and cashback vouchers must be created between 14 July and 12 September.

Customers will then have a further 28 days (from the date the voucher is created) to use the cashback vouchers in-store at Asda or online at George.com. They can’t be used online at Asda.

Asda is ending its contract with credit card provider Creation.

Customers are currently receiving letters explaining the situation.

Creation said customers have either been automatically moved to a new product or asked to complete an opt-in process. If they choose the latter, they will avoid the process of applying for a new credit card and the associated footprint on their credit file, Creation said.

Customers who move to a new product will have the same credit limit, PIN and interest rate.

Creation said customers with an outstanding balance will be able to repay the amount “over a period of time that suits them”.

It added that if customers want to redeem their vouchers during the lockdown period while self-isolating, they should download vouchers onto their mobile device, and send to a trusted person to redeem in-store.

Asda Money said it is working with a new provider on an improved credit card. A spokesperson, said: “We will always provide the best deals for our customers and have written to tell them we are working with another provider on an improved Asda Cashback Credit Card that has even better features and will be available as soon as possible.

“We would however urge our customers to claim any cashback vouchers on their Creation card as quickly as they can, because as of 12 September, their cashback from Creation will be lost.”

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