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Claims management firm fined £110k for cold-calling

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28/06/2021
A claims management company has been fined £110,000 by the financial regulator for making unsolicited telemarketing calls.

The Financial Conduct Authority (FCA) said Crosfill & Archer Claims Limited made calls to people who had registered not to receive this type of sales call.

Mark Steward, executive director of enforcement and market oversight at the FCA, said: “Cold calling customers who elected not to receive sales calls is an example of the type of cavalier behaviour claims management firms should not be engaging in.

“Firms need to ensure they have the right governance and due diligence in place, and we will take action when we see behaviour that threatens legitimate consumer rights and interests.”

This decision follows the transfer of regulatory responsibility for claims management companies (CMCs) to the FCA on 1 April 2019.

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