You are here: Home - Credit Cards & Loans - News -

Nationwide, Tesco Bank, RBS and Natwest customers hit by third party IT glitch

Written by: Emma Lunn
A hardware problem at US payments service provider TSYS left some UK customers unable to access credit card accounts and pay bills on Monday evening and Tuesday morning.

Customers of the Royal Bank of Scotland, Natwest, Tesco Bank and Nationwide Building Society were unable to view their credit card information on their mobile apps or online, or access the information using telephone banking.

The affected banks took to social media site Twitter to explain to customers what was happening.

RBS Tweeted: “There is an intermittent issue with credit card information not showing on our mobile app and digital banking. We are working hard to fix this. Thank you for your patience and apologies for any inconvenience this may cause you.”

Tesco Bank Tweeted: “Credit card customers: we currently have an issue impacting our mobile app, online banking and telephony services which our team are working hard to fix, we are sorry for any inconvenience this may cause.”

TSYS provides payment, processing, merchant, and related payment services to various institutions,  including banks, worldwide.

A spokesperson for TSYS said: “A hardware-related issue which impacted the service we provide some of our European clients has been resolved. We are continuing to monitor our systems and are working closely with our clients to ensure everything is functioning properly.”

IT outages at banks and other financial services firms are becoming more common as banks digitise their operations and outsource various functions to third party providers.

Most glitches don’t last long and result in minimal disruption to customers. However, major issues such as those suffered by TSB last year, can result in ongoing disruption to customers.

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Unfamiliar banks woo savers with top rates…is your money safe?

If you’ve been keeping an eye on the savings best buy tables, you’ll have noticed some unfamiliar names lu...

What the base rate rise means for you

The Bank of England has raised the base rate by 0.25% to 0.5% – following on from the increase from 0.1% to ...

How to get help with your energy bills

The rise in the energy price cap from April will mean millions of households will pay hundreds of pounds a yea...

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Money Tips of the Week