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Tui credit card users urged to redeem points ahead of closure

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17/07/2020
Tui credit card customers are urged to redeem their points by mid-September before the product is withdrawn and they lose the rewards already accrued.

The Tui credit card offers one point for £1 spend with Tui, or one point for £2 spend elsewhere.

Each reward point can then be redeemed at the rate of £1 for every 100 points collected.

But the Tui credit card will be pulled from the market from 14 September with customers urged to redeem their points by this date.

Tui and credit card provider NewDay are ending their partnership and customers are now receiving notification about the move.

Both firms confirm customers have until 14 September to use their points to book any Tui or First Choice holiday until October 2021.

The points can’t be redeemed for cash and if holidays aren’t booked ahead of the deadline, customers will lose their reward points.

Another point to note is that customers must have earned a minimum of 2,500 reward points in order to redeem them for future holidays.

The card can be used up until the deadline but customers won’t be able to use the card after this date. However, they should continue to make monthly payments until the balance is paid in full. The balance doesn’t need to be paid by 14 September.

Customers have taken to twitter to complain about the closure:

@martin1057 wrote: “Shame I am going to lose 2,250 points on my Tui credit card as you are closing the scheme!”.

@zoejarvis1 wrote: “It’s a bit unfair. I have 2,600 points which would give me £25 off, but I can’t get into a Tui shop to pay £25 off my holiday next year. September 14 is too soon.”

A NewDay spokesperson, said: “We have mutually agreed to end this partnership. Customers are being notified and encouraged to redeem any unused points by the 14 September.”

A Tui spokesperson, said: “We are constantly reviewing all our partnerships, and we can confirm that our partnership with NewDay is ending.

“We have proactively contacted impacted customers to inform them, and let them know that they have until 14 September 2020 to use their points to book any Tui holiday currently on sale up to October 2021. Customers can explore our holidays on sale and redeem their points by visiting www.tui.co.uk or visiting one of our stores.”

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