You are here: Home - Household Bills - News -

Are you due a refund for an extended warranty from Argos?

0
Written by: Emma Lunn
26/03/2021
The Competition and Markets Authority (CMA) has ordered Argos to refund more than £500,000 in total to 114,000 customers after breaking extended warranty rules.

The watchdog found that Argos failed to remind customers to shop around for an extended warranty deal, breaching a legally binding commitment, for more than a year.

Extended warranties offer people the chance to pay for increased protection when buying products, over and above any standard guarantee.

In 2012, Argos signed a legally binding agreement – or ‘undertaking’ – promising to provide a link to a price comparison website every time it offered an extended warranty for domestic electrical products online, so that customers could compare the price of the warranty.

As part of routine monitoring, the CMA found that Argos was not displaying this link and the company subsequently admitted it had not been doing so for more than a year.

In total, Argos’ breach affected sales of more than 400,000 extended warranties. The CMA says 114,000 of those customers may have found a cheaper deal through a price comparison website, had they been prompted to shop around.

Argos will now contact all customers who may have missed out on a lower price and make them aware of the error. These people will have the option to cancel their Argos extended warranty and all will receive a goodwill gesture, amounting to more than £500,000 in total.

Argos has also reinstated the link to the website and agreed to carry out regular internal checks to avoid breaching the undertakings again.

Adam Land, CMA senior director of remedies business and financial analysis, said: “We welcome Argos’ promise to provide a goodwill gesture of over half a million pounds to customers who may have missed out on a cheaper extended warranty deal, after it failed to remind shoppers of their options.

“It’s only right that Argos is now taking steps to fix its error and make sure that something similar doesn’t happen in the future. Any breaches of this kind must be put right immediately, or we will take action.”

The CMA can take companies to court if they refuse to put right any breaches. However, it cannot currently impose financial penalties on businesses for breaches of this kind – however, it is calling for the power to do so.

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

The savings accounts paying the most interest

It’s time to get your finances in shape for summer, and moving your cash savings to a higher paying deal is ...

Everything you need to know about being furloughed

Few people had heard of ‘furlough’ before March 2020, but the coronavirus pandemic thrust the idea of bein...

The experts’ guide to sorting out your personal finances in 2021

From opting to ‘low spend’ months to imposing your own ‘cooling-off period’, industry experts reveal t...

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Money Tips of the Week

Read previous post:
Last chance to apply for Covid payment holidays

Borrowers have just days left to apply for coronavirus-related payment holidays on mortgages, credit cards, loans and other borrowing.

Close