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Benefit claimants with Post Office accounts at risk of missing payments

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Benefit claimants who receive their money via a Post Office account have until the end of November to provide HMRC with alternative account details.

That’s because from 1 December, the tax authority will stop making payments of child benefit, guardian’s allowance and tax credits into Post Office card accounts.

With the deadline approaching, HMRC is urging people to act now so they still get their money on time.

If claimants already have an alternative bank account, they can contact HMRC now to update their details.

If they do not have an alternative, they are encouraged to set up a new bank, building society or credit union account as soon as possible.

Customers can use their Personal Tax Account to provide revised account details.

Child benefit customers can change their bank account details via GOV.UK or by contacting the child benefit helpline on 0300 200 3100.

Tax credits customers can change their bank account details by contacting the tax credits helpline on 0345 300 3900.

Customers who cannot open a bank account are advised to contact HMRC.


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