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Brilliant Energy ceases trading: what customers should do

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11/03/2019
An energy supplier with around 17,000 customers has ceased trading.

Brilliant Energy was set up as a new energy supplier in the UK in 2017.

Ofgem said the energy supply of the firm’s customers, including those supplied under a ‘white label’ arrangement with Northumbria Energy, will continue and outstanding credit balances will be protected.

The regulator is in the process of choosing a new supplier to take on all of Brilliant Energy’s customers. This supplier will contact customers shortly after being appointed.

Philippa Pickford, Ofgem’s director for future retail markets, said:“Our message to energy customers with Brilliant Energy is there is no need to worry, as under our safety net we will make sure your energy supplies are secure and your credit balance is protected.”

Brilliant Energy is the 11th supplier to go bust since January 2018.

Tougher rules for new entrants into the market are expected to be rolled out over the next couple of months.

Ofgem will then launch a consultation into current market players later in the year.

What should Brilliant Energy customers do?

Ofgem says Brilliant Energy customers should take meter readings today and wait until their new supplier contacts them.

Once they’ve been contacted, customers can ask to be put on their new supplier’s cheapest deal or shop around for a better deal from another supplier.

They won’t be charged exit fees for switching away from their new supplier.

Some of Brilliant Energy’s customers are supplied under a ‘white label’ arrangement with Northumbria Energy (a trading named for Euston Energy Limited).  These customers are technically customers of Brilliant Energy and will also be supplied by the new supplier we will appoint. Euston Energy Limited (trading as Northumbria Energy) has not ceased trading.

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