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British Airways customers set for compensation after 2018 data breach

Joanna Faith
Written By:
Joanna Faith

Thousands of British Airways customers are set to receive compensation after the airline reached a settlement over a data breach in 2018.

The hack, which affected more than 420,000 BA customers and staff, saw names, addresses, payment card numbers and CVV numbers compromised.

Law firm PGMBM, which has been leading the legal action on behalf of those affected, today announced that litigation with BA had been resolved and that the “resolution includes the provision for compensation for qualifying claimants”.

The terms of the deal have been kept confidential and do not include any admission of liability by the airline.

BA revealed on 7 September 2018 that its security systems had been breached in August of that year, leading to more than 429,612 customers and staff having their personal data leaked.

Those affected included customers making or amending bookings via its website or mobile app.

The airline was fined a record £20m by the Information Commissioner’s Office (ICO) last year for failing to protect the personal and financial details of customers.

Harris Pogust, chairman of PGMBM, said: “We are very pleased to have come to a resolution on this matter after constructive mediation with British Airways. This represents an extremely positive and timely solution for those affected by the data incident.”

While PGMBM is no longer accepting clients for this action, it is representing claimants in a case relating to a similar data breach by easyJet, first revealed in May 2020.  

That breach saw nine million passengers’ data exposed, including names, email addresses, and travel information.