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British Gas introduces ‘billing for dummies’

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26/06/2012
British Gas has launched a ‘billing for dummies’ system to spell out exactly what its customers have been charged for.

The bills will also explain whether customers could save money by switching tariff or paying by direct debit, along with energy saving tips and hints for keeping bills down.

The giant energy provider is also overhauling its charging structure, replacing a confusing two-tier tariff system with one single per unit rate and a single standing charge.

The new charging system will initially be available to new customers only, but over time all users will be able to switch over.

Ian Peters, the managing director of energy at British Gas said:

“At a time when household budgets are under immense pressure we want to make energy bills more useful – moving form a document that just about how to pay to something that’s about how to save. We want to make it simpler for customers to find ways to take control of their energy use and help keep bills down.

“Over the past six months we’ve made several changes to the way our customers buy energy, to make it more simple, transparent and fair. The new bill and the new clear and simple standing charge tariff are important next steps for us and our customers.”

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