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DPD partners with Post Office to offer ‘Click and Collect’

Emma Lunn
Written By:
Emma Lunn

From next week, DPD will deliver parcels directly to Post Offices where they can be collected by shoppers.

The Click and Collect service will initially be available at about 250 Post Offices this month before rolling out to approximately 1,500 branches across the UK before Christmas.

Under the new service, customers making a purchase online will have the option to choose their local Post Office as the collection point for their parcels. DPD will deliver parcels directly to the Post Office where shoppers will be able to collect them.

The Post Office previously only had an agreement with Royal Mail for parcel collections directly at its branches but has now opened up its network to external carriers for the first time in its 360-year history.

Nick Read, chief executive at the Post Office, said: “Combining the biggest physical retail network with one of the Europe’s best-known logistical carriers provides greater customer convenience, footfall for postmasters and helps people back to the High Street as Covid-19 restrictions ease. I’m delighted that through our partnership with DPD, customers can select their local Post Office to collect their parcels and know that they are often open longer hours, staffed by a knowledgeable Postmaster and located moments from where they live.”

Elaine Kerr, DPD CEO, said: “This is a significant, long-term partnership between two brand leaders in the parcel industry and comes at a time when the convenience of online shopping and delivery is more valued than ever.

“It is great news for DPD parcel customers and for Post Office branches too. Our aim is always to get parcels delivered safely, on time and provide recipients with as much choice as possible. This partnership enables us to offer more options at the point of purchase, while the parcel is in-flight and on those occasions when we can’t leave a parcel safely.”

The Post Office said the new partnership will play an important role in reducing the environmental impact of having vans making multiple stops to drop off parcels, whilst at the same time encouraging people to return to their local high street on foot.