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EasyJet Holidays offers ‘Protection Promise’

Written by: Emma Lunn
The holiday firm says the commitment offers flexibility and commitment to holidaymakers.

According to EasyJet Holidays, more than 33 million Brits have had their travel plans disrupted by Covid-19. However, nearly a quarter (24%) still intend to go on holiday abroad before the end of the year.

The company’s research, published in a report titled Taking the Temperature: Consumer holiday trends in 2020 and beyond found that more than half (53%) of Brits were only willing to book a holiday abroad if they felt confident their money would be protected.

Almost two in five (38%) are willing to quarantine for two weeks on their return in order to get away, with just over one in five (21%) saying that not having a holiday or break away has affected their mood.

EasyJet Holidays found that 46% of holidaymakers are concerned about not being able to get a refund if a holiday can’t go ahead, while 38% are worried about losing money if they need to change their travel plans.

EasyJet Holidays says its new Protection Promise is a long-term customer policy has been introduced in addition to the short-term commitments the company has in place to support customers’ bookings impacted by the Covid-19 pandemic.

This has included a promise to cancel any holidays where there is a known quarantine or self-isolation requirement in the destination. The company says any customer refunds have been processed in an average of 12 days.

What does the Protection Promise include?

  • Refund guarantee: If you change your mind, EasyJet Holidays will give you a full refund, including your deposit in credit, up to 28 days before departure and free of fees.
  • Take your time: EasyJet Holidays customers can pay for their holiday in instalments with no fees and only pay in full 28 days before they travel, giving them flexibility if plans change.
  • Best price guarantee: If an EasyJet Holidays customer finds the same holiday cheaper elsewhere, it will beat the price.
  • Freedom to change: Customers can change their holiday if things change and there are no fees for changes made online until 28 days before departure.
  • Keep your deposit: Holidaymakers won’t lose their deposit if plans change up to 28 days from departure.

Matt Callaghan, customer director at EasyJet holidays, says: “Consumer confidence in holidays abroad has taken a huge hit this year and travellers have different priorities now when it comes to booking a trip. With the restrictions continuing to change, the industry must step up and adapt to this new reality to rebuild consumer trust.

“That’s why we’re launching our new Protection Promise, setting a benchmark for customer flexibility in the industry and encouraging travellers to book their holidays with the reassurance that if things change they are protected. And this isn’t a short-term move, this is a fundamental change to what customers can expect whenever they book with EasyJet holidays.”

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