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EDF has taken on Solarplicity’s customers

Written by: Emma Lunn
Ofgem has appointed EDF Energy to take on Solarplicity’s 7,500 domestic customers after it ceased trading.

Solarplicity’s customers were switched to EDF on 17 August following an Ofgem-run appointment process to get the best deal for customers.

Solarplicity customers will be put on a “deemed” tariff rate with EDF which will contact all ex-Solarplicity customers to let them know their personalised tariff information.

If you’re affected, you’re free to shop around for a better deal and won’t be charged any exit fees. Alternatively you can ask EDF to put you on a different tariff.

However, Ofgem’s advice is not to switch immediately, but wait until EDF Energy has been in touch with you. Your account will be fully set up with it in the coming weeks. EDF Energy will contact you at this point to confirm once this has happened.

Waiting for EDF to contact you will be the smoothest way to ensure any credit balances you had with Solarplicity are honoured by EDF.

If you have switched away from Solarplicity but owe it money, its administrators or EDF will be in contact with you to discuss repayment arrangements.

If you were on a prepayment tariff with Solarplicity, you  can continue to top up your meter as you did previously with Solarplicity. You’ll be contacted by EDF which will provide a new prepayment card.

Solarplicity stopped trading earlier this month, shortly after switching most of its customers to Toto Energy. If you’ve been contacted by Toto Energy, this won’t affect you and you will stay with Toto.

Solarplicity was the latest in a long list of small energy suppliers which have gone bust over the past 18 months. These include Brilliant Energy, Economy Energy, Spark Energy, Extra Energy, and Iresa Energy.

As a result, Ofgem has introduced tighter rules for new suppliers entering the market with companies needing to pass tougher tests to get a licence to supply energy. They also need to demonstrate they can adequately fund their operations for their first year, outline how they expect to comply with regulatory obligations, and show their intentions to provide a proper level of customer service.


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