You are here: Home - Household Bills - News -

End of paper rail tickets will make it easier to claim compensation

0
Written by:
10/04/2019
Smart ticketing will be rolled out across Britain’s rail network this month, which should make it easier for passengers to claim compensation for delayed or cancelled journeys.

The Rail Delivery Group, which represents the UK’s train companies, expects nine out of 10 tickets to be available digitally rather than in the old-style orange paper form.

Digital tickets can be bought online or via a smartphone and stored on a handset or a smartcard.

Passengers can already use paperless tickets while travelling from major stations including Waterloo, Brighton, Gatwick Airport, Edinburgh Waverley and Glasgow Central.

This month, new readers and computer software is being installed at Blackfriars, Watford Junction, City Thameslink, London Bridge, East Croydon and Shenfield.

In May and June, there will be further upgrades at more stations, particularly in Scotland. They include Edinburgh Gateway, Bathgate and Glasgow Argyle Street.

Benefits

On top of the obvious speed and convenience benefits, smart tickets are expected to make it simpler for passengers to claim compensation.

Some operators already operate ‘one click compensation’ and it’s hoped this will be rolled out across the network.

Robert Nisbet, regional director at the Rail Delivery Group (RDG), said: “Together, rail companies are going full steam ahead with smart ticketing, with passengers increasingly able to use their phones or smartcards – thanks to station upgrades across the network.

“Of course, we want to go further, but realising the full benefits of new ticketing technology requires regulatory reform of the wider fares system. That’s why train companies are working with government to update the rules that underpin our rail fares.”

Earlier this year, the RDG announced a raft of proposals which aim to modernise the country’s rail ticketing system.

As part of the plans, it wants to introduce pay-as-you-go-pricing across the UK, which it said would cut costs for commuters who travel off-peak or fewer than five days a week.

Passengers would also no longer have to buy split tickets to pay the cheapest fare.

Split ticketing is when commuters buy multiple tickets for one journey to reduce costs.

Automatic compensation

Alex Hayman, managing director of public markets at consumer group Which?, said: “This long overdue rollout of smart ticketing across the rail network is a positive step towards making journeys simpler and improving passengers’ experience.

“However, last year train companies failed to resolve a quarter of a million compensation claims on time and too many people miss out on getting back the compensation they are owed for delays and cancellations. Plans to link smart ticketing to one-click compensation do not go far enough. The rail review should capitalise on this opportunity to finally introduce automatic compensation for all passengers across the network.”

Related Posts

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Autumn Statement: Everything you need to know at a glance

Yesterday Chancellor Jeremy Hunt made his first fiscal statement in the role, outlining a range of tax measure...

End of Help to Buy: 10 alternatives for first-time buyers

The deadline for Help to Buy Equity Loan applications passed on 31 October. If you’re a first-time buyer who...

Moving to an energy prepayment meter: Everything you need to know

As households struggle with the soaring cost of energy, tens of thousands of billpayers are expected to move o...

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

DIY investors: 10 common mistakes to avoid

For those without the help and experience of an adviser, here are 10 common DIY investor mistakes to avoid.

Mortgage down-valuations: Tips to avoid pulling out of a house sale

Down-valuations are on the rise. So, what does it mean for home buyers, and what can you do?

Five tips for surviving a bear market mauling

The S&P 500 has slipped into bear market territory and for UK investors, the FTSE 250 is also on the edge. Her...

Money Tips of the Week