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Fewer nuisance calls for Vodafone customers

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20/09/2016
Vodafone customers should be receiving fewer nuisance calls from now on after the phone provider installed new barring technology across the network.

The new technology means Vodafone can block nuisance and fraudulent calls, such as false PPI offers and missed call scams, before they get through to customers.

During tests of the new system, the firm said it was able to block more than 420,00 nuisance calls in one day alone.

Nuisance calls are typically generated from dialer machines capable of making thousands of simultaneous call attempts every second to vast quantities of mobile numbers.

Often these calls are made by sophisticated criminal gangs giving false and misleading company names and offering bogus rewards or incentives to trick the recipient into returning a call.

Head of corporate security for Vodafone UK, Mark Hughes, said: “Fraudulent calls are a scourge on society, inflicting great anxiety for victims. The protection of our customers is paramount and we have been investing heavily in our network and technology to help stamp out this practice. We will continue to evolve the technology to ensure we keep one step ahead of criminals.”

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