You are here: Home - Household Bills - Understanding -

Flight delay? You can claim up to £460 from the airline

0
Written by: Paloma Kubiak
16/06/2016
Holidaymakers who have experienced a flight delay of more than three hours in the past six years aren’t claiming the up to £460 in compensation they’re entitled to.

New research reveals that just 30% of those who’ve been delayed have made a claim for compensation and one in three weren’t aware they could do so, despite the rules being in place for a decade.

One in three also believed the maximum they could get back is £150, which is why many said they couldn’t be bothered to make a claim.

Of those that did claim, 73% went directly to the airline, but 27% went via a claims management or legal company, losing up to a third of the compensation paid out, according to Money.co.uk.

Industry analysis shows that some of these firms are taking as much as 30% off the total compensation amount which means that for a family of four, this amounts to £552.

The Civil Aviation Authority (CAA) received 8,966 complaints about delay compensation between April 2015 and March 2016 and 87% were successful, securing applicants a share of £4.5m.

What are the flight delay rules?

Under EC regulation 261/2004, you can make a claim for at fault flight delays of three hours or more up to six years after they take place.

This applies to delays on all flights departing from an EU airport, irrespective of the airline or destination and applies to delayed flights on a EU airline that lands at an EU airport.

The delay must have been caused by an airline fault so bad weather, strikes or unforeseeable technical issues won’t generally be included. A delay is measured from the time you were expected to land, not the departure time.

The amount of compensation you’ll receive is based on the distance you were due to fly and the length of the delay.

If you’re delayed by more than two hours, you have the right to food and drink vouchers, access to phone calls, emails and accommodation and you can still claim compensation on top of this if the delay exceeds three hours.

You’ll need to take your complaint to the airline first and if it rejects it, you can then escalate it to the CAA.

‘There’s no point paying a middle man’

Hannah Maundrell, editor in chief of Money.co.uk, said: “Airlines make it really easy to lodge a claim and you don’t even have to call them – most allow you to do it online. As the process is generally so simple there’s no point paying a middle man; lodge the claim yourself and you should get to keep every penny.

“This isn’t about chasing compensation for minor inconveniences. If your travel plans have seriously been affected and the airline was at fault, you can and should ask for the compensation you’re entitled to. If the airline wasn’t to blame then look to your travel insurance instead.”

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

ISAs: your back-to-basics guide for 2018/19

Here’s everything you need to know to make the most of your unused ISA allowance ahead of the 5 April deadli...

A guide to Sharia savings accounts

A number of Sharia savings products have upped their game in recent months, beating more familiar competitors ...

Five ways to get on the property ladder without the Bank of Mum and Dad

A report suggests the Bank of Mum and Dad is running low on funds. Fortunately, there are other options for st...

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Money Tips of the Week

  • RT @RBS: NatWest wins ‘Best Online Student Banking Provider’, ‘Best Online Current Account Provider’ and ‘Best Direct Current Account Provi…
  • RT @YourMoneyUK: Well done to @EmporiumHQ for winning Best Direct Pet Insurance Provider #YMA2019 https://t.co/Bzcey4k2xO
  • RT @EmporiumHQ: WHAT A NIGHT! We're delighted to announce we landed another prestigious award as Best Direct Pet Insurance Provider last…

Read previous post:
Nationwide chops rates across the board

The massive mutual has cut mortgage rates on fixed and tracker deals, and launched a 10-year fix at just 2.99%.

Close