Giffgaff to donate £387,000 to charity after O2 outage
The firm let members choose between airtime credit or a charity donation to compensate for the disruption caused on 6 December, which left customers struggling to make calls and send texts.
In a tweet, Giffgaff said £612,960.30 will be split between members who chose the credit option.
The outage, which lasted for much of the day, affected O2’s 25 million customers but also customers of Lycamobile, Sky Mobile, Tesco Mobile as well as GiffGaff, which plug into O2’s infrastructure. O2 said the disruption was caused by a software issue.
Following the network outage on Dec 6, we gave our members affected the opportunity to choose airtime credit or donate to charity from our goodwill fund. We’ve listened & are donating £387,039.70 to the charity @crisis_uk & £612,960.30 will be split between our members who voted pic.twitter.com/OW2WJvWVTR
— giffgaff | The mobile network run by you (@giffgaff) December 17, 2018