You are here: Home - Household Bills - News -

Holidaymakers to be better protected when booking online

0
Written by: Paloma Kubiak
12/04/2018
Half of all holidays aren’t financially protected if a company fails so the government has announced new laws to cover millions of bookings.

More than four fifths of Brits (83%) booked a holiday online in 2017, up from the 76% recorded in 2016.

But the rise in online holiday bookings has created a gap in consumer protection, according to the Association of British Travel Agents (ABTA).

As a result, the Department for Business, Energy & Industrial Strategy (BEIS) will implement laws to better protect millions of Brits who book holidays online, helping to close the “protection gap”.

From 1 July 2018, holidaymakers will need to receive better information at the point of booking, including on what travel product they’re buying and the corresponding level of protection. Consumers will also need to receive clear information on what their refund rights are.

BEIS also wants to ensure businesses that puts together package holidays are responsible for the entire holiday, even if some elements will be fulfilled by other companies.

It said the new rules will “provide clarity to businesses”, and “increase fairness in the travel industry” so that online outlets are responsible for consumer protections in the same way as traditional travel agents.

Consumer Minister, Andrew Griffiths, said: “When we book a package holiday we expect it all to go according to plan, but if a company goes bust it can ruin more than just the holiday, leaving people out of pocket or even stranded.

“These new rules mean that internet explorers can book their holidays online, secure in the knowledge they will be compensated in the same way as someone who booked their holidays through a travel agent if something does go wrong.”

Related: See YourMoney.com’s Flight delays: are you due compensation? for more information.

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Rail strikes: Your travel and refund rights

Thousands of railway workers will strike across three days this week, grinding much of the transport system to...

How your monthly bills could rise as the base rate reaches 1.25%

The Bank of England has raised the base rate to 1.25% as predicted – the fifth consecutive rise in just six ...

Low-income pensioner? You could gain £3k top-up

Hundreds of thousands of retirees struggling with a low income are missing out on Pension Credit worth £3,300...

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

DIY investors: 10 common mistakes to avoid

For those without the help and experience of an adviser, here are 10 common DIY investor mistakes to avoid.

Mortgage down-valuations: Tips to avoid pulling out of a house sale

Down-valuations are on the rise. So, what does it mean for home buyers, and what can you do?

Five tips for surviving a bear market mauling

The S&P 500 has slipped into bear market territory and for UK investors, the FTSE 250 is also on the edge. Her...

Money Tips of the Week